• What should I do if I'm not happy with my order?
• Can I change or cancel my order?
• What forms of payment do you accept?
• When will I receive my order?
• Can I track my order?
• What should I do if my computer's experiencing problems with the Janzoon website?
• What browsers are required for ordering from Janzoon?
• How do I sign into my account?
• How do I reorder?
• Can you send me a bill?
• What are your shipping costs?
• What countries do you ship to?
• Does Janzoon ship to P.O. Boxes?
• How do I report an unauthorized purchase or billing error?
• What do I do if I received my order, but it is not complete?
• Is the Janzoon website secure?
• What is your photo retention policy?
• Do you offer digital proofs?
• How do I update my Address Book?
• I found something I like, but I’m not ready to buy right now. Is there a way I can bookmark it for my next visit?
• What about your FREE business card offer?
• How often can I order FREE business cards?
• Can I ship products in my order to different addresses?
• If I create a logo but do not download it immediately, can I log into my account later and choose to update it?
• What if I lost the email with my logo download files?

We stand out from the crowd because our high quality products are available at very competitive prices and our long and highly regarded history in the custom printing business provides us with a keen understanding of customized product fulfillment, information security and customer service.

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Janzoon guarantees the quality of its products and services. Subject to the terms of Janzoon’s Customer Service Guaranty, if you are not 100% satisfied with your purchase from us, contact Customer Service toll free at 1-888-540-3267 within 30 days of receiving your order and we will refund you the purchase price of the product(s) in question, minus shipping and handling fees.

Most customers are pleased with how well their job matches what they see online. However, due to wide differences in monitor calibration and various technologies used, some printed colors may not exactly match the colors on your specific monitor. We endeavor to make your ordered product look its best by printing to a pleasing color standard, using standard in densities.There is no guarantee that your finished piece will approximate your printed sample.

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To reduce costs and provide valuable savings to our customers, Janzoon is a completely automated, self-service website. As noted on our website and throughout our checkout process, orders cannot be changed or cancelled once submitted. We apologize for any inconvenience. Our expedited fulfillment process cuts down on our manufacturing costs and expedites our production time, giving you an incredible value.

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Janzoon accepts the following payment methods on our secure site: Visa, Master Card, American Express, and Discover Card.

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Ship Method	From Date Order is Placed
Slow	Up to 21 Business Days
Standard	Up to 14 Business Days
Priority	Up to 7 Business Days (1)
Rush	Up to 3 Business Days (1, 2 ,3)
Delivery times apply to orders placed before 8:00 p.m. ET. Priority and Rush shipping options are not guaranteed for PO Box, APO or FPO delivery. + Rush orders will arrive within 3 business days after today. Processing times estimated are for continental U.S. Alaska and Hawaii may take a bit longer. * Business days - includes Monday through Friday, excludes Saturday, Sunday and Holidays. Important: We cannot deliver to P.O. Boxes with Priority and Rush shipments. Please specify a street address for these classes of service.

(1) Priority and Rush shipments cannot be delivered to PO Boxes, APO or FPO addresses. Delivery times may be longer for these addresses and the delivery service may need to contact you by phone to obtain a street address in order to deliver the package.

(2) Rush orders will arrive within 3 business days after you place your order. Processing times are estimated for continental U.S. delivery. Shipments to Alaska and Hawaii may take a bit longer.

(3) We cannot guarantee Rush Delivery for Letterhead products. If your order contains Letterhead products and you select Rush Delivery, you will be charged for Priority Delivery and receive your Letterhead products within 7 business days.

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To view the details and status of your order, please visit: www.janzoon.com

1. At the top of the screen, click on "My Account." (If you have not yet signed in, the next screen will prompt you to do so.)
2. Click on "Order History" to view the status of your order.

If your order history indicates your order has been shipped and the delivery time frame you requested has passed, but you still have not received your order, please click on the link below to contact Customer Service. Be sure to indicate your name, e-mail address and order number to help expedite the processing of your order.

Still need help? Contact Customer Service

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A common reason for experiencing site problems is due to having an older browser. We recommend the following browsers:

1. Internet Explorer 7.0 or higher
2. Firefox 3.0 or higher
3. Chrome 3.0 or higher
4. Safari 4.0 or higher

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To place an order with Janzoon, your web browser should be:

1. Internet Explorer 7.0 or higher
2. Firefox 3.0 or higher
3. Chrome 3.0 or higher
4. Safari 4.0 or higher

In addition to a new browser version, ordering online requires certain browser features to be enabled. You must be enabled to accept cookies because we use cookies to hold information about your order. JavaScript must also be enabled in your browser for you to access functions necessary to place your order. We also suggest that you set your browser to check for newer versions of stored pages with each visit to the page.

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Click on the link below where you will be prompted to enter your previously registered e-mail addresses and password.

Click here to sign in

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1. At the top of the screen, click on "My Account." (If you have not yet signed in, the next screen will prompt you to do so.)
2. Click on "Order History".
3. Select the document you want to reorder and click "Order Doc" next to it.
4. Complete the checkout process.

Janzoon accepts the following payment methods on our secure site: Visa, American Express, and Discover Card.

Still need help? Contact Customer Service

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Janzoon does not send invoices at this time.

Still need help? Contact Customer Service

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Shipping and processing costs vary by the weight of your order and by the turnaround time you select during checkout.

Still need help? Contact Customer Service

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Currently we only ship to the United States of America and its territories.

Still need help? Contact Customer Service

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Yes, Janzoon does ship to P.O. Boxes. Since P.O. Box delivery can only be done by the USPS, customers shipping to P.O. Boxes must choose the slow shipping method.

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If there is a Janzoon charge on your credit card statement that you do not recognize please contact our Customer Service Center.

Customer Service Toll Free Number:
1-888-540-3267

Customer Service Hours:
Monday through Friday, 8:00 am to 5:00 pm, Eastern Standard Time

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After receiving your order, if you believe that it is not complete, please review the details of your order to verify that all items have shipped together. Contact us at the link below to provide details regarding missing items. Important: Address labels are shipped separately from other items so they will arrive at different times.

View the details and current status of your order.

1. At the top of the screen, click on "My Account". (Sign in if you haven't already)
2. Click on "Order History" to view more details, click on the order number. You can print out a copy of your transaction from the Order Details screen.

Include your name, e-mail address and order number to speed the processing of your request.

Still need help? Contact Customer Service

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Janzoon protects our customers and their information with secure Socket Layer (SSL) technology, the highest level of security available on the internet. SSL is supported by most current browsers. It encrypts information being transmitted via the internet to maintain the privacy and integrity of the messages.

The standard 40-bit or 56-bit encryption supported by Internet explorer 5.0 browser is Janzoon's minimum requirement for transactions. Customers using a different browser should refer to the documentation on security features specific to that browser.

Still need help? Contact Customer Service

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Paid images will be retained within My Account under My Images. Unpaid images will be removed after 3 weeks; a notice will be sent one week prior. Used removed images will be invalidated.

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Digital proofs are available for $1.99. Upon product purchase, a link will be provided via email for proofing purposes.

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Click here to maintain your Address Book. (Click on "My Address Book" link under "My Account") If you’ve recently moved or your personal information has changed, be sure to also update your Profile Information.

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Log in to your Account, and save the item under My Favorites.

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With each order of free cards, you get:

• 250 Business Cards
• Quality four color (CMYK) digital printing
• Durable 10pt, 80 lb cover. (215gsm) paper stock.

Designing doesn't get easier!

• Select from hundreds of designs.
• Type in your personalization.
• Complete the check out process.

Your satisfaction is Guaranteed!

In order to provide the high caliber printed products you seek and continue to offer Janzoon's FREE business cards, our logo and tagline are subtly printed on the Back Side. If you prefer, these items can be removed for a small fee during checkout.

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Enjoy unlimited sets of 250 professional quality business cards for FREE. Choose as many sets/designs of 250 business cards as you need -- for your business, personal use and more. Reorders of each set you choose are also free.

To help make this incredible offer possible, a shipping and handling fee applies to each set of 250 FREE business cards that you order.

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Yes! As you are processing your check out and shipping details, you can easily select separate addresses for each item in your shopping cart.

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Yes, once you have created a logo, you can find it in the Images section under my account, where you will have the option to easily purchase and download it. Additionally, you can add your logo to any Janzoon product at no cost.

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You can find it in the Images section under my account, where you will have the option to easily purchase and download it. Additionally, you can add your logo to any Janzoon product at no cost.

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